Return and exchange methods
1. Product appreciation period
Except for food that is easy to perish and has a short shelflife (will expire when returned/cancelled), customized products, currentnewspapers, periodicals or magazines, unpacked audio-visual products orcomputer software, game point cards, and other point cards , opened personalhygiene products and other products that are not applicable to the 7-dayappreciation period according to the "Applicable Guidelines for ReasonableExceptions to the Right to Cancellation of Communications Transactions",you will have a 7-day product appreciation period from the time the productarrives in your hands (7 days include holidays) ).
If you need to return the product, please contact the customer service staff within 7 days of receiving the product, and provide the "name", "order number", "contact number", "return product name", "return reason and photo" and other information to the customer service staff We will assist you with returns and exchanges upon receipt.
Customer service hotline: 2847-4975
2. Return Instructions
Returned goods must be unused and have no damage or malfunction caused by non-human defects. The 7-day appreciation period guaranteed by the Consumer Protection Law is only for you to hesitate and confirm whether the product meets your needs, and is not a trial period for the product; such as this store If you are prompted, please keep the complete original packaging (including the outer carton), otherwise returns will not be accepted.
a. Returns cannot be accepted under the following circumstances:
• Productappreciation period exceeding 7 days.
• Theproduct has been opened and used, or has been damaged due to human factors,such as stains, malfunctions, damage, wear, abrasions, scratches, and dirt.
• Thepackaging of returned goods is damaged and incomplete, or the invoice andaccessories are missing.
•Malicious or high volume returns.
3. Return process
Contact customer service staff → Confirm returnability → Preparecomplete products and invoices →Provide collection time, contact information, and address → Recycling will be carried out bylogistics entrusted by the store.
4. Refund instructions
a. Credit card payers: After confirming that the return issuccessful, the money will be directly refunded to the original payment creditcard account.
b. Cash on delivery: After confirming that the return issuccessful, the refund fee will be tr
